1. Nature of Agency & Limitation of Liability
Hum sirf ek Facilitator/Aggregator hain jo Client aur Independent Driver ke beech sampark karwate hain. Hum Driver ke Employer nahi hain.
"Company (Agency) kisi bhi aise nuksan, chori, accident, ya driver dwara kiye gaye kisi bhi illegal act ke liye kanooni taur par zimmedar nahi hogi. Driver aur Client ka rishta 'Independent Contractor' ka hai."
2. Replacement Protocol & Limitations
Hum replacement ki suvidha dete hain, lekin niche di gayi sharto par:
- No Immediate Guarantee: Replacement provide karne mein 48 se 72 working hours ka samay lag sakta hai. Hum "Instant Replacement" ki guarantee nahi dete.
- Availability Clause: Replacement puri tarah se market mein driver ki availability par nirbhar hai. Agar area ya requirement complex hai, toh isme zyada samay lag sakta hai.
- Limit on Replacements: Ek subscription period mein hum maximum 2 replacements free dete hain. Uske baad har replacement par Administrative Fee lagegi.
- Rejection Right: Agar client bina valid reason (jaise ki sirf personal liking) ke driver reject karta hai, toh hum replacement process ko hold karne ka adhikaar rakhte hain.
3. Dispute Resolution (Driver vs. Client)
Agar driver ki side se koi dispute hota hai (Behavior, Absence, etc.):
- Agency Role: Agency sirf ek 'Mediator' (vicholiya) ka kaam karegi. Hum dono paksho ki baat sunkar samadhan nikalne ki koshish karenge, lekin koi bhi kanooni zimmedari nahi lenge.
- Criminal/Civil Liability: Agar driver koi crime karta hai, toh Client ko police/legal authorities se sampark karna hoga. Agency sirf driver ke documents (KYC) share karke jaanch mein sahayata karegi.
- Third-Party Damage: Gaadi ka accident ya damage hone par Client ko apni 'Motor Insurance' claim karni hogi. Agency ya Driver kisi bhi financial compensation ke liye bound nahi hain.
4. Client’s Responsibilities
Client ko in baato ka dhyan rakhna hoga, warna contract void (radd) mana jayega:
- Driver ko gaadi dene se pehle uske driving skills verify karna Client ki zimmedari hai.
- Driver ke saath koi bhi personal len-den (loan/advance) Agency ki zimmedari nahi hogi.
- Driver ko kisi bhi illegal activity mein involve karna ya over-speeding ke liye force karna sakht mana hai.
5. Indemnification Clause
Client agree karta hai ki wo Agency, uske employees, aur directors ko kisi bhi kanooni karwayi, kharche, ya nuksan se mukt (Hold Harmless) rakhega jo driver ki kisi bhi harkat ya service ke dauran paida hui ho. Isme lawyers ki fees aur court ke kharche bhi shamil hain.